Library Cataloging Solutions—Contract Cataloging and Library Outsourcing

CONTRACT CATALOGING and LIBRARY OUTSOURCING

Customer Satisfaction Survey

Please fill out the form and click the submit button. We appreciate your feedback!

1) Name and institution
2) How satisfied were you with our communication and customer service? Was it prompt, courteous, clear, and sufficient?
Unsatisfied Slightly satisfied Satisfied Very satisfied N/A
3) How satisfied were you with our turnaround time?
Unsatisfied Slightly satisfied Satisfied Very satisfied N/A
4) How satisfied were you with the quality of our cataloging?
Unsatisfied Slightly satisfied Satisfied Very satisfied N/A
5) How satisfied were you with our physical processing?
Unsatisfied Slightly satisfied Satisfied Very satisfied N/A
6) How satisfied were you with our record delivery?
Unsatisfied Slightly satisfied Satisfied Very satisfied N/A
7) How satisfied were you with our pricing?
Unsatisfied Slightly satisfied Satisfied Very satisfied N/A
8) How satisfied were you with LCS overall?
Unsatisfied Slightly satisfied Satisfied Very satisfied N/A
9) How likely would you use our services again?
Unlikely Possibly Very likely N/A
10) How likely would you recommend us to others?
Unlikely Possibly Very likely N/A
11) Will you need cataloging services in the future?
Yes No
12) If yes, which one(s)?
13) Suggestions/other comments (ex.—What did you like? What did you dislike? What needs improvement? What could be done to make your experience with us better?)
14) May we use your comments on our website?
Yes No

Thank you for using our services and for taking the time to complete this survey! We appreciate all of our customers and want all of you to be completely satisfied with our company. Your answers are highly regarded and will be acted upon. Thank you again!